Privacy Policy

Effective Date: 05/06/2025

Emily’s Star is committed to protecting and respecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

1. Who We Are

Emily’s Star is a registered charity in England and Wales (Charity No. 1152520) and is registered with the Information Commissioner’s Office (ICO).

Contact Details:

2. Information We Collect

We may collect and process the following data:

  • Personal Identification Information: Name, address, email address, phone number.

  • Children’s Information: Data on children registered with us, either currently or previously.

  • Subscription Details: Information provided when subscribing to our newsletters.

  • Event Participation: Details of ticket holders for events we organize.

  • Volunteer and Employment Information: Data related to our volunteers and employees.

  • Fundraising and Supporter Information: Details of individuals who support or fundraise for us.

3. How We Use Your Information

We use your information to:

  • Provide you with the services and support you request.

  • Communicate with you about our events, news, and updates.

  • Manage our volunteer and employment relationships.

  • Process donations and fundraising activities.

  • Comply with legal and regulatory obligations.

4. Data Security

We take the security of your data seriously. Your information is stored securely in protected databases. Physical records are kept in locked storage or are securely shredded once digitized. Access to your data is restricted to authorized personnel only.

5. Sharing Your Information

We do not share your personal information with third parties unless:

  • You have given explicit consent.

  • It is necessary to fulfill our services to you.

  • We are required to do so by law.

6. Your Rights

Under data protection laws, you have rights including:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of any inaccurate or incomplete data.

  • Deletion: Request deletion of your personal data.

  • Objection: Object to the processing of your data.

  • Restriction: Request restriction of processing your data.

  • Data Portability: Request transfer of your data to another organization.

To exercise any of these rights, please contact us at contact@emilysstar.co.uk or write to us at our postal address.

7. Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

8. Cookies

Our website may use cookies to enhance user experience. You can set your browser to refuse all or some browser cookies. For more information, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Complaints

If you have concerns about our use of your personal data, you can contact us directly. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk/make-a-complaint/data-protection-complaints/